Insurance Officer at the Swedish Social Insurance Agency

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is everyone's tax money that we manage. It is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Case Management, Customer Contact, and Decision-Making

As an insurance officer, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and, where applicable, make decisions regarding compensation. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

You will have daily contact with applicants and insured individuals in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service services.

When working with maintenance support, you encounter situations where children live with only one parent, and the other parent must pay maintenance support. You assist the parents in managing the maintenance themselves, but if that does not work, the child may be entitled to maintenance support. You are the case manager for both parties, and you inform and guide them both in a life situation that can be difficult and complex. In your work, you will come into contact with other actors in society who handle issues related to children, housing, and financial conditions.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous working method
• is stable and can maintain energy even in stressful situations
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• is computer literate.

It is advantageous if you

• have worked with making decisions that affect individuals, preferably in a government agency
• have extensive experience in customer contact
• have knowledge in conflict management and how to meet people in difficult situations and explain in a simple and understandable way
• are flexible and can handle constant changes
• have very good ability to communicate in Swedish both verbally and in writing and good ability to communicate in English.

We place great importance on your personal qualities.

Other Information

A number of positions, permanent, full-time, starting on 2026-08-31. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work may be possible if the work allows it. In this recruitment, psychological tests may be used as part of the selection process. Location: Jönköping.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Camilla Bremer, 010-114 23 76 and Franjo Bogic, 010-114 23 54 (for questions about the position). HR Specialist: Wedad Alsanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application no later than March 20, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we act based on the principle of equal value for all people, legal certainty, and good service.